Terms & Conditions

These Terms & Conditions form a legal agreement between you and Two Up Casino in relation to your use of the website, account services, games, payment functions and any related features made available online. The terms apply whether you browse the website, register an account, make a deposit, take part in a promotion or play a game.

By using Two Up Casino, you confirm that you have read and understood these terms and agree to be bound by them. If you do not agree with any part of the terms, you must not use the website or its services. Additional rules may apply to particular games, competitions, promotions, payment methods or other features. Those rules will be displayed before or during the relevant activity and form part of these Terms & Conditions.

Two Up Casino may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or operational practices. The updated version will be made available on the website and will apply from the date stated, or from the date it is published if no other date is given. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

Eligibility and lawful use

• You must be at least 18 years old to use the website or participate in gambling activities.
• You must use the website only where online gambling services are lawful and available to you.
• You are responsible for checking and following the laws that apply in your location.
• You must provide accurate, complete and current information when registering or using your account.
• You must not use the website on behalf of another person or allow another person to use your account.
• You must not use the website for an unlawful purpose, fraud, money laundering or any activity that attempts to interfere with its operation.

Two Up Casino may restrict access to the website or refuse an application where use is not permitted, where eligibility cannot be confirmed, or where required checks cannot be completed. Access may also be limited for technical, security, regulatory or operational reasons.

Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not deposit funds obtained unlawfully or use payment methods that are not registered to you without appropriate permission. Available payment methods, transaction requirements and any applicable conditions will be shown on the website and may change.

You should only deposit funds that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You are responsible for checking the amount entered before confirming a transaction. Where a payment is declined, reversed, charged back or identified as unauthorised, Two Up Casino may restrict the account and investigate the matter.

Withdrawals may be subject to identity, payment, fraud prevention and account verification checks. The requested amount must be eligible for withdrawal under the applicable game, payment and promotional rules. Two Up Casino may return funds through an appropriate payment method, request further information or delay processing while checks are being completed. Processing times can vary depending on the payment provider, verification requirements and circumstances of the transaction.

You are responsible for reviewing all transaction information and notifying Two Up Casino through the available support channel if you identify an error. Records maintained by Two Up Casino may be used to review account activity, deposits, withdrawals, bets and game results, subject to applicable law and the Privacy Policy.

Games and results

Games must be played as presented on the website. Unless a specific game rule states otherwise, all bets are final once accepted and cannot be changed or cancelled. Game instructions, stake options, eligibility requirements and other relevant information will be displayed with the game.

Game results are determined by the relevant game system and recorded in the applicable account and transaction records. If a game is interrupted by a technical fault, communications failure or other unexpected event, Two Up Casino may review the incident and take reasonable corrective action. Where a result cannot be reliably established, the relevant activity may be voided or handled in accordance with the applicable game rules and legal requirements.

Promotions and offers

Promotions, bonuses and special offers may be made available from time to time. Each offer is subject to its own terms, including eligibility, claiming requirements, expiry conditions, wagering or play requirements, game restrictions and any applicable maximums. You should read the offer terms before participating.

Unless the offer terms state otherwise, promotions are limited to one offer per person, household, device, payment method or other qualifying group. Two Up Casino may withdraw, amend or refuse an offer where there is suspected misuse, technical error, duplicate participation or a breach of the relevant terms. Promotional funds or winnings may be removed where an offer has been used contrary to its conditions.

The website is provided on an ongoing basis where reasonably possible, but access may not always be uninterrupted or error-free. Maintenance, updates, network problems, third-party services, device issues and events outside reasonable control may affect availability. You are responsible for having a suitable device, internet connection and software to access the website.

Website content, branding, graphics, text, software and other materials are owned by or licensed to Two Up Casino and are protected by applicable intellectual property laws. You may use the website for personal, lawful purposes only. You must not reproduce, publish, sell, distribute or commercially exploit website content without prior written permission.

To the extent permitted by law, Two Up Casino is not responsible for loss caused by your failure to follow these terms, misuse of the website, unauthorised account access resulting from your actions, unsuitable equipment, an unavailable payment provider or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Suspension, closure and complaints

You may stop using the website and request closure of your account through the available website support channel. Two Up Casino may suspend, limit or close an account where required for security, verification, responsible gambling, legal, regulatory, payment or operational reasons, or where you breach these terms. Any decision will be handled in accordance with applicable law and relevant account procedures.

Closing or suspending an account does not remove obligations that arose before closure. Provisions concerning payments, verification, intellectual property, privacy, liability, disputes and records may continue to apply where necessary. Any remaining account balance will be reviewed and handled subject to applicable checks, payment rules, promotional conditions and legal requirements.

If you have a question, believe an account or transaction has been handled incorrectly, or wish to make a complaint, use the support or contact process available on the Two Up Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered under the applicable internal process and relevant legal requirements.

These Terms & Conditions are intended to be read together with the other policies and rules published on the website. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. The laws and dispute processes applicable to your use of the services will be determined in accordance with the mandatory legal requirements that apply to the relevant service and location.