Privacy Policy

This Privacy Policy explains how Two Up Casino may collect, use, store and disclose personal information when you visit the site, create an account, use casino services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your information.

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About this Privacy Policy

Two Up Casino respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the website, account services, customer support channels and related online features. It is intended to provide clear, general information about the types of data a casino website may handle and the purposes for which that information is used.

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About this Privacy Policy Information that may be collected How information is used and shared Cookies, security and retention Your privacy rights and choices

By using the website or opening an account, you should read this Privacy Policy together with the website’s other terms and notices. Some services may have additional privacy information where particular data is needed for a specific feature, payment method, verification process or promotional activity.

The information collected will depend on how you use the website, the services you request, the choices you make and the information needed to meet security and legal requirements. You may choose not to provide certain information, but this may prevent an account from being opened, a transaction from being completed or support from being provided.

Information that may be collected

A casino website typically handles different categories of personal information. The information may be collected directly from you, generated when you use the website, or received from service providers that help operate account, payment, verification and security functions.

Account and contact details

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with customer support. These details help set up and operate your account, respond to questions, provide important service messages and maintain accurate account records.

Identity and verification information

Where verification is required, the website may handle information from identity documents, proof of details, images, verification checks and related records. This information may be used to confirm your identity, protect accounts, prevent unauthorised use, support responsible account management and help detect fraud or other prohibited activity.

Payment and transaction records

The website may handle payment method information, transaction amounts, deposits, withdrawals, gaming activity, account balances and records of payment-related communications. Payment details may also be processed by payment providers. The information is used to process transactions, investigate payment issues, maintain financial records and support security and compliance checks.

Device, usage and cookie data

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device details, operating system, approximate location, pages viewed, access times and interaction data. This may be combined with cookie and similar technology data to keep the website working, remember preferences, understand usage, improve services and help identify unusual activity.

Support and communications

Records may be kept of enquiries, complaints, requests, verification discussions and other communications. These records help provide consistent support, investigate issues, train or monitor service quality where appropriate, and maintain an accurate history of account-related assistance.

How information is used and shared

Personal information may be used for the following general purposes:

To create, administer and secure your account.
To provide casino services and respond to your requests.
To process deposits, withdrawals and other account transactions.
To verify identity and account information.
To prevent fraud, money laundering, account misuse and other unauthorised or prohibited activity.
To meet legal, regulatory, taxation, accounting and record-keeping obligations.
To monitor, maintain, troubleshoot and improve the website and its systems.
To send service notices, security messages and other communications needed to manage your account.
To send marketing communications where permitted and where you have provided the required choice or consent.
To handle complaints, disputes, privacy requests and other support matters.

Information may be shared where reasonably necessary for these purposes. This can include sharing with service providers that support hosting, technology, identity verification, fraud prevention, payments, customer support, analytics, security or communications. These providers should only use information as needed to perform their services or as otherwise permitted.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and security of players or the website, or to investigate suspected fraud, unlawful conduct or breaches of the website’s terms. The website aims to limit disclosures to information that is relevant to the purpose.

Some service providers may process information in countries other than Australia. Where this occurs, reasonable steps may be taken to support the security and lawful handling of the information. Online communications and electronic storage also involve risks, so players should use strong passwords, keep login information confidential and contact support promptly if they suspect unauthorised account activity.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be placed on your device when you use the website. They can help with essential functions such as keeping you signed in, maintaining security, remembering preferences and supporting navigation. Other cookies may help understand how the website is used, measure performance or support relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete some cookies, parts of the website may not work as intended, and preferences may not be retained. Browser controls may differ between devices and browsers, so you should review the settings available on the device you use.

Security

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or provider processes. No website, device or online transmission can be guaranteed to be completely secure.

Retention of information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve issues, protect the website and its users, or meet legal and business record-keeping requirements. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.

When information is no longer needed, it may be securely deleted, destroyed, anonymised or placed beyond ordinary use, subject to applicable retention requirements and legitimate operational needs.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, and request deletion of information that is no longer needed or lawfully required to be retained. You may also ask questions about how your information is used or shared.

You can exercise your data rights by contacting support@twoupcasino.wtf. In your request, explain what you are asking for and provide enough information to help identify your account. Identity or account verification may be requested before information is provided or changes are made, helping protect your account from unauthorised requests.

Access: request a copy or explanation of personal information held about you.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer needed and there is no overriding legal or legitimate reason to retain it.
Marketing choices: withdraw consent to marketing communications or ask for marketing messages to stop.

Withdrawing consent to marketing will not affect processing that is needed to operate your account, complete transactions, provide security, meet legal obligations or send essential service communications. You may still receive messages that are necessary for account administration or important changes to services and terms.

A request may be limited or declined where fulfilling it would affect the rights of another person, create a security risk, prevent the website from meeting a legal obligation, compromise fraud prevention or conflict with a requirement to keep records. If a request cannot be completed in full, an explanation may be provided where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to services, technology, privacy practices or legal requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use account or casino services.